Purchases can only be canceled prior to the shipment of the order. Customers cannot cancel an order that is in transit. 

Defective item(s) are covered by our 14-day replacement only for defective merchandise. Replacement is subject to the manufacturer's determination that the product is within the guidelines of their definition of defective.   Specifically, stuck or dead pixels are not considered a manufacturers defect unless otherwise deemed defective by the manufacturer.

Upon delivery, it is the consumer’s sole responsibility to inspect the product to insure that it is not physically damaged.

Do not sign the delivery receipt until you have inspected the product. Once you sign for the item, you are accepting of the product physically as is and can not refute the charges for a physically damaged unit from that point forward.  If the merchandise is damaged, please make a notation on the delivery manifest, and have the delivery person sign as a witness to the damage.

If you are refusing the delivery of the TV and it is not damaged, you are responsible for the shipping, handling, and insurance charges for the round trip shipping.   If a refund is requested we will credit the cost of the product only. You will not be reimbursed for the shipping, handling, and insurance charges.

If your television does arrive damaged please contact us immediately at 800-789-5050 or email rzohn@valueelectronics.com and a replacement will be shipped immediately.

If you insist on a refund only there is a 10% restocking fee and you are responsible for the round trip shipping costs.  No refund will be issued after 14 days of receipt of goods.

Returns are not valid without prior authorization.  Contact us if you want to return your item(s) at 800-789-5050 or email rzohn@valueelectronics.com

Our term and and conditions of sale are the same as most retailers, however terms do vary from retailer to retailer.  Contact us if you have any questions about our terms and conditions of sale.