TERMS OF SERVICE

Value Electronics is headquartered in Scarsdale New York with our flagship showroom.

Established in 1998, Value Electronics was created by Robert and Wendy Zohn to provide world-class A/V products and services.

Our out of the tri-state area orders are drop shipped from 4 fully stocked fulfillment warehouses across America to best service our Nationwide clients. We offer a full range of services including, A/V systems design, hard-wired and Wi-Fi networking, custom integration of all a/v and home control, and all very professional installed. Value Electronics is factory authorized for all products we sell.

In 2004, we created the well-respected TV Shootout® evaluation event to help determine who makes the World's best TV each year. This year marks our 16th TV Shootout.

Value Electronics wins 2018 Dealer of the Year for the North East Region.

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Value Electronics Showroom

Terms of Sale

Canceling an Order

Once your order is placed, we process and ship every order as soon as possible, and cancellation may not always be possible. If you need to modify or cancel an order, call or email Value Electronics as soon as possible. 

Once a product is shipped, we consider the order filled. If you no longer want the product, and it has already shipped, please refuse the delivery. If your delivery cannot be refused, please follow the return procedures.

TV, Blu-ray player, and audio receiver returns for refund and replacement policy

Returning a defective TV for advance replacement.

The following policy applies to all TV purchases.  For LG ad Samsung TVs if your product is defective within 90 days of the ship date or 60 days from the day you receive the TV, whichever is the longer term.  For Sony TVs, we can replace a defective TV within 14 days from the day you receive the TV.  This liberal policy gives you have the option of repairing the TV or we will swap it with a brand new TV.  The defect may be subject to confirmation by the manufacturer's authorized servicer.  You do not pay any restocking or any shipping costs, we cover all costs.

Exceptions: 

1.) For TVs that were ordered with our full q/c, break-in, and professional calibration that develop a defect we can only provide service through the manufacturer's warranty.

2.) Return for refund.  At our discretion, only returns for refund may incur return shipping and a 10% restocking fee and all accessories and packing must be original.

Returning a Product for a Refund

Important Customer Advice: To prevent any potential problems or returns, it's always best NOT to accept delivery if the carton or packaging in which your product arrives is or appears to be damaged.  Another option for shipments that have some physical damage is to open the box and inspect the TV carefully for physical damage before signing the delivery receipt.  Call us at the time of delivery if you have any questions or comments.

How to Return Your Product

If the product is damaged, defective, or not what you ordered

If you receive a product that is damaged or does not work properly because of a defect, or if the product is not what you ordered, please contact us by phone at (914) 723-3344 or by email at rzohn@valueelectronics.com within 30 days of receipt to request a repair, replacement or Return Authorization. A Return Authorization Number and Return Label will be sent to you via email.

Our Customer Service Hours are:
Monday-Friday: 9 am - 6pm EST
Saturday: 10:30 am - 5pm EST

When contacting Value Electronics, you will also have the option to receive a new replacement product or a refund in the form of a credit to the credit card account you made the purchase with.

Not satisfied with the product you received?

If you are unhappy with your purchase, for any reason other than damage, defect, or wrong shipment, simply contact us within 30 days of product receipt by phone at (914) 723-3344 or by email at rzohn@valueelectronics.com to request a Return Authorization.

Please note: At Value Electronics’ discretion, all opened returns are subject to a 10% restocking fee. We absorb the shipping costs to you, but we do not pay your return shipping cost.

Return Authorizations

Your Return Authorization is valid for 15 days from the day it was sent to you. Your returned merchandise should be in original factory condition and include all packaging materials, inserts and manuals, product warranty cards (not filled-out), and all accessories.

As soon as we confirm receipt and inspect the product and accessories, Value Electronics will issue a credit to your credit card account for the price of the merchandise, minus applicable restocking fee and shipping charges.

Please allow up to 2 weeks for your credit to appear on your account. Returning a product without the proper Return Authorization will delay processing your credit.

Product Return Instructions

To help us process your return as quickly as possible, please have this information handy for your representative when speaking to us directly or when emailing:

  1. Order Number
  2. Date of order
  3. Ship-To name and address
  4. Bill-To name and address (if different from the ship-to address)
  5. Model Number
  6. Reason for returning the product
  7. Whether or not you have the original shipping packaging

Once we have your product information, we will email your Return Authorization Number and Return Label.

When You Receive Your Return Authorization Number

  1. Write your Return Authorization Number on the Return Label
  2. Attach the Return Label to the outside of the shipping box
  3. If you do not have the Return Label, please write the Return Authorization Number in large, bold numerals on the outside of the package — a permanent black marker works best
  4. It's most important to use the original shipping carton with all of the packaging that came with the TV along with all of the accessories re-boxed exactly as the packaging was designed to be packaged.   This careful and proper packaging will help ensure safe travel back to its destination.  When needed use adequate additional packing to further protect against shipping damage.  It is advisable to have the TV strapped onto a pallet (Skid) to ensure safe and damage-free delivery back to us.
  5. Include all packaging materials, inserts and manuals, product warranty cards (not filled-out), and all accessories in the carton
  6. Ship your return to the address listed on the return label sent with your Return Authorization Number. Please DO NOT return items to the address on your original shipping label.

Cast of characters at our 2014 TV Shootout®

On the photo are Wendy and Robert Zohn with DeWayne Davis, Joe Kane, Kevin Miller, David Mackenzie, and Dr. Larry Weber on the 2014 TV Shootout®.

Wendy and Robert Zohn With DeWayne Davis, Joe Kane, Kevin Miller, David Mackenzie, and Dr. Larry Weber

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Value Electronics
Authorized Sony Dealer

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Value Electronics
Authorized Dealer

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Value Electronics
Authorized Dealer

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Value Electronics
Authorized Dealer

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